This model combines the traditional support ticket model with one-on-one remote support and assistance. One-on-one support and assistance sessions involve working remotely together on your code base, to resolve issues or review test code quickly and efficiently, or mentoring to get a head start on a specific problem that your team hasn’t encountered before.
Remote support sessions are organised in advance, and typically last 15-45 minutes depending on the problem being solved.
We find that these sessions are one of the most effective ways to build and maintain a high quality test automation code base, as well as building your in-house Serenity capabilities.
Most of our larger Enterprise clients opt for a combination of one-on-one mentoring, assistance and ticketed support for prioritised bug fixes or feature requests.
This package includes: